FAQs
Please select your question from the list below.
- What is your returns / exchange policy?
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- I've received an in-store voucher, what do I do with it?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How do I contact your customer service department?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I've received a promotional e-voucher code, what can I do with it?
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
I've received an in-store voucher, what do I do with it?
Terms & Conditions:
This gift voucher is redeemable on full price merchandise at any of the official Pretty Green stores throughout the UK. This gift voucher may not be used online, in Pretty Green concessions or third party department stores.
This gift voucher or items purchased with it may not be returned or exchanged for cash. Should not all the value on this gift voucher be used in a transaction no change will be given. Any refunds will be of the value of the monies paid, and no credit will be reimbursed to the gift voucher. The value of the gift voucher will be forfeited.
Strictly one gift voucher per transaction. This voucher cannot be used in conjunction with any other discount or promotional offer. This voucher must be used before the date shown in the valid until box. If the voucher has not been used before this period, the gift voucher will expire and the value will be forfeited.
Pretty Green reserves the right to amend the terms and conditions of the gift voucher at any time and to take appropriate action including cancellation of the gift voucher if it deems such action necessary.
